1.1. These terms constitute a legally binding document that sets out the mutual rights and obligations of the buyer (hereinafter referred to as “You”) and the seller (hereinafter referred to as “We”) when purchasing goods from our online store www.gymfactory.eu (hereinafter referred to as the “e-store”).
1.2. By purchasing goods from the e-store www.gymfactory.eu, you agree to these terms without any restrictions.
1.3. By accepting these terms, you confirm that you have the right to purchase goods sold in the e-store, meaning that you are:
• An adult (18 years or older) with full legal capacity;
• A younger individual with the valid consent of a parent or guardian;
• A legal entity or its authorized representative.
1.4. By accepting these terms, you also agree to receive informational messages sent to the email address you provided. These messages are necessary for order placement, payment processing, and delivery arrangements.
1.5. Delivery terms are interpreted in accordance with Incoterms 2020, where expressly specified in the order.
2.1. A contract between You and Us is deemed concluded once we confirm your order submitted through the e-store.
2.2. Each contract concluded between You and Us is stored in the e-store system.
3.1. The production of the order shall commence upon receipt of the agreed portion of the total order amount as specified in the invoice.
3.2. The remaining balance of the order amount must be paid before the goods are dispatched from the factory.
3.3. The goods will not be shipped or released for delivery until 100% of the order amount has been paid in full.
3.4. Ownership of the goods shall transfer to the Buyer only after full payment has been received.
4.1. You have the right to purchase goods from the e-store in accordance with these terms and the rules set by the e-store.
4.2. Since all goods are custom-made to your specifications, you may cancel the purchase agreement by notifying us in writing via email (info@gymfactory.eu, specifying the order number and contact details) no later than 24 hours after payment. The paid amount will be refunded within 10 business days.
4.3. After 24 hours from payment, the order cannot be canceled, as the manufacturing process will already have begun.
4.4. The conditions for returning goods are specified in section 9.
5.1. You must accept the ordered goods and pay the agreed price.
5.2. If you wish to cancel your order after 24 hours from payment, a cancellation fee equal to 50% of the order amount applies, to cover costs incurred during the manufacturing process.
5.3. If your order details change, you must notify us immediately via email at info@gymfactory.eu. If the details are not updated, we are not responsible for the proper execution of the contract.
5.4. By using the e-store services, you agree to these terms and commit to complying with them.
6.1. If you attempt to disrupt the operation of the e-store or interfere with its continuous operation, we may restrict or suspend your ability to use the e-store without prior notice.
6.2. We reserve the right to change these terms at any time at our discretion. If you wish to purchase goods from our e-store, you must read and accept the revised terms. If you do not agree with the modified terms, we reserve the right to reject your order.
7.1. We will ensure that you can properly use our e-store services.
7.2. We will deliver the ordered goods to the specified address within the agreed timeframe.
8.1. We deliver manufactured gym equipment to all countries worldwide.
8.2. The delivery fee depends on the order size and destination.
8.3. The delivery of goods shall take place only after full payment in accordance with Section 3 (Payment Terms).
8.4. The goods will be produced and delivered within the timeframe specified in the offer (typically around 6-8 weeks). You acknowledge that, in exceptional cases, delivery may be delayed due to unforeseen circumstances. In such cases, we commit to contacting you promptly to discuss delivery arrangements.
8.5. You must ensure that the goods are received either by you or by an authorized person at the delivery address you provided. If the goods are delivered to your designated address and accepted by your authorized person, they are considered correctly delivered.
8.6. Upon delivery, our authorized representative and You must inspect the condition of the goods and sign the Goods Acceptance Report.
8.7. Once the Goods Acceptance Report is signed, the goods are deemed to have been delivered in proper condition, except for hidden defects that may become apparent later and must be reported promptly.
8.8. If you notice external damage to the goods (such as dents, scratches, corrosion, etc.), you must record this fact in the Goods Acceptance Report and complete a Damage Report with our representative. If you fail to take these steps, we are not responsible for damages unless they are due to a manufacturing defect.
8.9. You have the right to submit a complaint within 2 (two) days of receiving the goods regarding any later-discovered discrepancies recorded in the reports. In such cases, we commit to reviewing the complaint within 10 (ten) business days. If the complaint is justified, we will offer to either return the goods, replace them with goods that meet quality standards, or provide a price reduction.
9.1. Custom-made, high-quality, and correctly manufactured goods cannot be exchanged or returned. You may return such goods only if they are defective.
9.2. Returned goods must be complete and properly packaged. You are responsible for ensuring secure packaging for safe transportation. If the goods are incomplete or improperly packaged, we or our representative have the right to refuse acceptance.
9.3. Goods must be returned in the original packaging in which they were delivered. The packaging must not be damaged (as much as possible after unpacking), must be clear, and properly prepared for delivery.
10.1. We are not responsible for delays or failure to fulfill the contract due to Force Majeure circumstances, including but not limited to manufacturing delays, supply chain disruptions, natural disasters, war, strikes, government or court orders, and other events beyond our control. In such cases, order fulfillment is suspended and extended for the duration of the Force Majeure circumstances, and you will be promptly informed.
11.1. You acknowledge that the purchased goods must be used only according to the manufacturer’s instructions and recommendations. We are not responsible for any damage caused by improper use of the goods, failure to follow the manufacturer’s instructions, or failure to comply with recommended usage conditions.
12.1. All disputes arising from this agreement shall be resolved in the Court of the Republic of Lithuania in the city of Šiauliai.
12.2. This agreement shall be governed by the law of the Republic of Lithuania.
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