1.1. These terms constitute a legally binding document that sets out the mutual rights and obligations of the buyer (hereinafter referred to as “You”) and the seller (hereinafter referred to as “We”) when purchasing goods from our online store www.gymfactory.eu (hereinafter referred to as the “e-store”).
1.2. By purchasing goods from the e-store www.gymfactory.eu, you agree to these terms without any restrictions.
1.3. By accepting these terms, you confirm that you have the right to purchase goods sold in the e-store, meaning that you are:
• A legally competent person;
• A minor between 14 and 18 years old with the consent of a parent or guardian;
• A legal entity or its representative.
1.4. By accepting these terms, you also agree to receive informational messages sent to the email address you provided. These messages are necessary for order placement, payment processing, and delivery arrangements.
1.5. Incoterms 2020 are applied to this contract.
2.1. A contract between You and Us is deemed concluded from the moment you click the “Get a Quote” button in our e-store after adding items to your cart, providing a delivery address, and reading these terms.
2.2. Each contract concluded between You and Us is stored in the e-store system.
3.1. You have the right to purchase goods from the e-store in accordance with these terms and the rules set by the e-store.
3.2. You have the right to cancel the purchase agreement with the e-store by notifying us in writing (via email at info@gymfactory.eu, specifying the contract/order number and contact details) no later than 24 (twenty-four) hours after making the payment. We will refund the paid amount within 10 (ten) business days.
3.3. The order cannot be canceled after 24 (twenty-four) hours from payment.
3.4. The conditions for returning goods are specified in section 8.
4.1. You must accept the ordered goods and pay the agreed price.
4.2. If you wish to cancel your order after 24 (twenty-four) hours from payment, you must pay a cancellation fee (50% of the order amount).
4.3. If your order details change, you must notify us immediately via email at info@gymfactory.eu. If the details are not updated, we are not responsible for the proper execution of the contract.
4.4. By using the e-store services, you agree to these terms and commit to complying with them.
5.1. If you attempt to disrupt the operation of the e-store or interfere with its continuous operation, we may restrict or suspend your ability to use the e-store without prior notice.
5.2. We reserve the right to change these terms at any time at our discretion. If you wish to purchase goods from our e-store, you must read and accept the revised terms. If you do not agree with the modified terms, we reserve the right to reject your order.
6.1. We will ensure that you can properly use our e-store services.
6.2. We will deliver the ordered goods to the specified address within the agreed timeframe.
7.1. We deliver manufactured gym equipment to all countries worldwide.
7.2. The delivery fee depends on the order size and destination.
7.3. The manufacturing and delivery process will begin only after we receive your payment in our bank account as specified in the order confirmation. If payment is not received within 48 hours of order confirmation, we reserve the right to cancel your order.
7.4. The goods will be produced and delivered within the timeframe specified in the offer (typically around 6-8 weeks). You acknowledge that, in exceptional cases, delivery may be delayed due to unforeseen circumstances. In such cases, we commit to contacting you promptly to discuss delivery arrangements.
7.5. You are required to personally accept the delivered goods. If you cannot personally accept the goods and they are delivered to the specified address according to the details you provided, you cannot make claims regarding delivery to an incorrect recipient.
7.6. Upon delivery, our authorized representative and You must inspect the condition of the goods and sign the Goods Acceptance Report.
7.7. Once the Goods Acceptance Report is signed, the goods are considered to be in good condition and delivered correctly. You cannot submit complaints regarding the delivered goods.
7.8. If you notice external damage to the goods (such as dents, scratches, corrosion, etc.), you must record this fact in the Goods Acceptance Report and complete a Damage Report with our representative. If you fail to take these steps, we are not responsible for damages unless they are due to a manufacturing defect.
7.9. You have the right to submit a complaint within 2 (two) days of receiving the goods regarding any later-discovered discrepancies recorded in the reports. In such cases, we commit to reviewing the complaint within 10 (ten) business days. If the complaint is justified, we will offer to either return the goods, replace them with goods that meet quality standards, or provide a price reduction.
8.1. Custom-made, high-quality, and correctly manufactured goods cannot be exchanged or returned. You may return such goods only if they are defective.
8.2. The returned goods must be fully assembled and properly packaged. You are responsible for ensuring the correct assembly and packaging of the returned goods. If the goods are incomplete or improperly packaged, we or our representative have the right to refuse to accept the return.
8.3. Goods must be returned in the original packaging in which they were delivered. The packaging must not be damaged (as much as possible after unpacking), must be clear, and properly prepared for delivery.
9.1. We are not responsible for delays or failure to fulfill the contract due to Force Majeure circumstances, including but not limited to manufacturing delays, supply chain disruptions, natural disasters, war, strikes, government or court orders, and other events beyond our control.
10.1. You acknowledge that the purchased goods must be used only according to the manufacturer’s instructions and recommendations. We are not responsible for any damage caused by improper use of the goods, failure to follow the manufacturer’s instructions, or failure to comply with recommended usage conditions.
11.1. All disputes arising from this agreement shall be resolved in the Court of the Republic of Lithuania in the city of Šiauliai.
11.2. This agreement shall be governed by the law of the Republic of Lithuania.
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