1.1. This return policy applies to all products purchased from our online store www.gymfactory.eu.
1.2. Returns are only accepted in cases where the products are defective or do not meet the specifications of the order.
2.1. The returned product must be in its original packaging, unused, fully assembled, and with all accessories included.
2.2. You are responsible for properly packaging the items for return. If the product is damaged due to improper packaging, we reserve the right to refuse the return.
2.3. Returns are not accepted if the product has been used, damaged due to improper use, or damaged due to incorrect installation.
3.1. If you wish to return a product, you must contact the distributor who sold the equipment and with whom you communicated during the order process, providing the order number, product, and reason for the return.
3.2. Upon receiving your request, we will review it within 10 (ten) business days and inform you of the next steps.
3.3. If the return is approved, you must deliver the product to the address we specify.
3.4. The refund will be processed within 10 (ten) business days from the receipt of the product and confirmation of its condition.
4.1. Custom-ordered products (made to special order) are not returnable unless they have manufacturing defects.
4.2. If the product was damaged during transportation, you must note this on the receipt of goods and inform us within 2 (two) days of receipt.
4.3. Return shipping costs are the responsibility of the buyer, except in cases where the product is returned due to our fault (e.g., an incorrect or defective product was sent).
If you have any questions regarding the return conditions, please contact your country’s distributor. Find contacts – click here.
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