You can request a quote through our online store or by contacting the relevant distributor in your country via email. We will provide a quote within 48 hours of receiving your request, provided all necessary information is included.
To ensure a fast and accurate quote, we recommend specifying all preferences and questions in advance.
Along with the quote, you will receive a proforma invoice.
Once we receive the deposit payment, we will confirm via email that your order has been added to the production queue.
A deposit payment (50% of the total order value) is required to confirm the order. The remaining balance must be paid after production is completed and before shipment.
Upon final payment, we will send the original invoice, and the goods will be delivered to the specified address.
All our products are manufactured in Lithuania, adhering to the highest quality standards. Our production is ISO certified.
The production time depends on the current order volume. Typically, it takes 6–8 weeks.
Yes, we can produce machines tailored to your specific needs. Please contact us via email for details.
Yes, we can customize products according to your preferences, including adjusting dimensions, handle positions, colors, and more.
The delivery cost is calculated individually, depending on the order size and destination.
Within the European Union, delivery usually takes 1–2 weeks. For destinations outside the EU, delivery may take longer.
The exact delivery time will be provided by the responsible distributor when the quote is issued.
We can arrange transportation for both partial and full truckload shipments.
Please note that ordering larger quantities reduces the relative shipping cost.
Each machine part is protected with special bubble wrap and labeled with a unique identification sticker. Parts are secured on wooden pallets using PET straps and additional protective materials.
Machines are delivered disassembled into easily assembled components. All screws are pre-installed to simplify assembly. Some models are fully welded and cannot be disassembled.
If you have space limitations for bringing the equipment inside, please inform us in advance so we can find the best solution.
GYMFACTORY guarantees that all equipment is free from manufacturing defects. The warranty applies only to the original purchaser and is non-transferable. Gym Factory equipment is covered by a structured warranty based on component type:
• Frame and structural elements – 30 years
• Mechanical moving parts – 36 months
• Cables and belts – 12 months
• Upholstery – 6 months
If a defect occurs, the solution is determined based on the nature of the issue and may include:
• Repair without returning the equipment
• Replacement of specific parts
• Repair at the factory (if necessary)
Warranty repairs are carried out free of charge. However, logistics responsibilities may vary depending on the case.
The warranty does not cover damage caused by improper use, installation errors, unauthorized modifications, or external factors. Refunds are not provided under the warranty.
Custom-manufactured products cannot be returned or exchanged unless a manufacturing defect is confirmed. All defect-related cases are handled under the Warranty Policy.
Returns are only applicable in cases related to logistics issues, such as transport damage or incorrect delivery. The returned item must be fully assembled and properly packaged. The customer is responsible for ensuring the correct packaging and completeness of the return. If the product is incomplete or improperly packaged, we or our representative reserve the right to refuse the return.
Items must be returned in their original packaging, which should remain intact (as much as possible after unpacking), clean, and suitable for transport.
If you have any additional questions, please contact the responsible distributor in your country. You can find their contact details by pressing here.
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